KYC

To keep every account safe and to meet our legal obligations, SkyFair verifies the identity of its customers ("Know Your Customer", KYC).

When we ask for verification

We may ask you to verify your identity when you open an account, before your first withdrawal, when deposits or withdrawals reach certain amounts, or at any time we believe verification is needed to protect you or us.

Documents we may request

• Proof of identity: a valid passport, national ID card or driving licence showing your full name, date of birth and photo.
• Proof of address: a utility bill, bank statement or official letter dated within the last three months.
• Proof of payment method: for example a photo of your card (middle digits covered) or a bank or wallet statement.

How it works

Documents must be clear, complete and unedited. We normally review them within 72 hours. Until verification is complete, withdrawals may be held and some account features may be limited.

If the details you give us do not match your documents, or if documents appear to be altered, we may suspend the account and keep any funds in question while we investigate.

All documents are stored securely and used only for verification and legal compliance, as described in our Privacy Policy.